Thank you for shopping with Mishra Enterprises. This Cancellation Policy outlines the terms and conditions regarding order cancellations placed through our website.
1. Order Cancellation by Customer
Customers may request cancellation of an order before it has been processed or dispatched.
To request a cancellation, please contact us as soon as possible with your:
- Order Number
- Name
- Contact Details
Cancellation requests received after the order has been dispatched may not be accepted.
2. Cancellation Before Dispatch
If an order is cancelled before dispatch:
- The order may be cancelled without any penalty.
- Any eligible refund will be processed according to our Refund Policy.
- Refund processing times may vary depending on the payment method used.
3. Cancellation After Dispatch
Once an order has been dispatched:
- Cancellation requests may not be accepted.
- Customers may need to follow the Return & Refund Policy after receiving the product, if applicable.
- Shipping and handling charges may not be refundable.
4. Customized or Special Orders
Orders for customized, made-to-order, cut-to-size, or specially sourced products cannot be cancelled once production, processing, or procurement has begun.
This may include:
- Custom plywood sizes
- Special laminate orders
- Bulk project orders
- Customized products
All sales of digital products are considered final.
5. Cancellation by Mishra Enterprises
We reserve the right to cancel any order under circumstances including but not limited to:
- Product unavailability
- Pricing or technical errors
- Payment verification issues
- Suspected fraudulent activity
- Incomplete or incorrect customer information
If an order is cancelled by us after payment has been received, an appropriate refund will be initiated.
6. Refunds for Cancelled Orders
Approved refunds for cancelled orders will generally be processed within 5–10 business days to the original payment method, subject to banking and payment gateway processing times.