Return & Refund Policy

Thank you for shopping with Mishra Enterprises. We strive to provide quality products and customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

Customers may request a return if:

  • The product received is damaged during transit.
  • The wrong product has been delivered.
  • The product has a manufacturing defect.
  • The item received is significantly different from the product ordered.

To be eligible for a return, the product must:

  • Be unused and in its original condition.
  • Be returned with original packaging, labels, and accessories.
  • Be reported within 48 hours of delivery.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Customized or made-to-order products.
  • Cut-to-size plywood, laminates, or boards.
  • Products damaged due to improper handling after delivery.
  • Clearance, sale, or special-discount items.
  • Digital products, downloadable files, notes, PDFs, worksheets, e-books, and other digital educational content once delivered or downloaded.

3. Return Request Process

To request a return, please contact us with:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Photos or videos showing the issue

Requests can be submitted through our contact details provided on the website.

4. Return Approval

All return requests are subject to inspection and approval.

Mishra Enterprises reserves the right to:

  • Approve or reject return requests.
  • Request additional information or evidence.
  • Offer replacement, store credit, or refund depending on the situation.

5. Refund Policy

Once a return is approved and the product is received and inspected:

  • Refunds will be processed to the original payment method whenever possible.
  • Refund processing may take 5–10 business days after approval.
  • Shipping charges, handling charges, or payment gateway fees may not be refundable unless the error was caused by us.

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund.

Replacement products will be shipped after the returned item has been received and verified.

7. Damaged Deliveries

If your package arrives visibly damaged:

  • Take clear photographs before opening the package.
  • Inform us within 48 hours of delivery.
  • Retain all original packaging materials for verification purposes.

8. Order Cancellation

Before Dispatch

Orders may be cancelled before dispatch by contacting us as soon as possible.

After Dispatch

Orders that have already been shipped may not be eligible for cancellation and will be handled according to this Return & Refund Policy.

9. Digital Products

For digital products including:

  • PDF Notes
  • Worksheets
  • Study Materials
  • E-books
  • Downloadable Educational Content

All sales are final. Due to the nature of digital products, refunds, exchanges, or returns are generally not available once access has been provided.